Last updated: June 2026
ViviMate respects the privacy rights of all users, including residents of the European Economic Area (EEA). This page explains how we comply with the General Data Protection Regulation (GDPR) when you use our IPTV subscription service.
We process personal data only when there is a valid legal basis, such as performing our contract with you, complying with a legal obligation, pursuing a legitimate interest, or with your explicit consent. You can withdraw consent at any time by contacting support.
We collect limited data needed to provide the service: email address, device type, subscription details, payment reference, and support messages. We do not collect or store viewing history, biometric data, or special category data.
You have the right to access, correct, delete, restrict, or object to the processing of your personal data. You may also request data portability or lodge a complaint with your local supervisory authority. To exercise any right, email or message us on WhatsApp.
We keep personal data only as long as necessary to provide the service, resolve disputes, prevent abuse, and comply with legal obligations. When retention is no longer required, your data is deleted or anonymized.
Some service providers we use are based outside the EEA. When data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses or equivalent legal mechanisms to protect your information.
If you have questions about GDPR or wish to exercise your rights, please contact our support team on WhatsApp or by the email address provided during checkout.
